Shipping
- FLAT RATE: ALL orders across Australia are charged at a flat rate shipping of $15.
- Orders are shipped within 24-72 hours via Australia Post.
- Delivery times are location-dependent – check Australia Post websites for the approximate days to get to your destination.
- We will send tracking information as soon as the parcel has been sent.
- If you are outside of Australia and would like to make a purchase, please contact us at shop@wayofone.love to discuss options.
Returns
- We offer a 30-day return policy. Unfortunately, if your order is not processed within our facility before 30 days we can no longer offer a refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you have to provide your receipt or proof of purchase.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Please contact us to make arrangements for the return of your product.
Non-refundable items:
- Gift cards
- Perishable goods such as food, flowers, newspapers or magazines
Receiving your refund
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at shop@wayofone.love</a.
Sale items (if applicable)
- Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@wayofone.love
If you have questions or comments about this policy, you may email us at shop@wayofone.love